Job ID
286983
Posted
30-Jul-2026
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Administrative
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Office Location : CBRE KL BSO, Bangsar South
About The Role
- At CBRE, you are empowered to take your career into your own hands. Finance Shared Services supports Procure-to-Pay (PTP), Record-to-Report (R2R), and finance governance processes across APAC and EMEA. We are seeking a highly motivated F&A PTP Service Desk Analyst to join our growing Kuala Lumpur Shared Service Centre.
- This role serves as the first point of contact for finance-related enquiries and requests, providing Level 1 support to internal stakeholders while ensuring compliance with CBRE policies, Service Level Agreements (SLAs), and Sarbanes-Oxley (SOX) requirements.
- The analyst will collaborate closely with cross-functional teams to resolve issues, support finance workflows and drive service excellence. Information about the F&A PTP Service Desk function and finance query resolution processes is reflected in internal service desk materials and SOPs.
What You'll Do
Service Desk Operations
- Act as Level 1 support for finance-related queries received through ServiceNow, email, and other ticketing channels.
- Investigate, resolve, or route incidents and service requests within agreed service levels.
- Provide timely updates and clear communication to end users throughout the ticket lifecycle.
- Maintain accurate ticket documentation, work notes, and audit trails.
Procure-to-Pay (PTP) Support
- Support AP-related enquiries.
- Manage onboarding, maintenance, and troubleshooting of Corporate Credit Card and Expense Management requests.
- Support AP approval workflow maintenance activities, including additions, changes, replacements, and mass updates.
- Assist users with finance systems including ServiceNow, Coupa, Oracle, PeopleSoft, and related applications.
SOX & Access Governance
- Process SOX and finance application access requests in accordance with compliance requirements.
- Ensure compliance with corporate policies, segregation of duties (SOD), and audit requirements.
- Troubleshooting SOX related issue
Stakeholder & Cross-Functional Collaboration
- Partner with cross functional team to resolve complex issues.
- Engage with regional stakeholders across APAC and EMEA to support business requirements and SPR meeting
- Escalate unresolved issues appropriately while ensuring ownership and follow through.
- Participate in process improvement, standardization, automation, and knowledge sharing initiatives.
Other Responsibilities
- Participate in special projects and transition activities as assigned.
- Perform other ad hoc duties and responsibilities assigned by management.
What You'll Need
- Looking for a quick thinker, strong analytical and problem-solving skills and confident candidates to dealing with diversified finance enquiries.
- Ensure compliance with Corporate Policies, Sarbanes-Oxley (SOX) requirements, SSC processes and procedures.
- Fresh graduates are welcomed to apply
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Service line: Corporate Segment
