Anti-Fraud Team Leader

Key Responsibilities

Team Leadership & Operations

Establish and lead the new Anti-Fraud Operations Team, defining team structure,

responsibilities, and workflows.

Oversee daily case reviews related to suspicious withdrawals, account takeovers, friendly

fraud, identity theft, and social engineering.

Manage workload distribution, ensure SLA adherence, and drive operational excellence

within the fraud prevention function.

Conduct quality reviews of investigations and ensure findings are properly documented.

Fraud Detection & Investigation

Conduct comprehensive investigations using internal tools and data analytics to identify

unusual transaction patterns.

Review and validate client-submitted documents (KYC, source of funds, proof of transfer) for

authenticity and compliance.

Analyze trading behavior to identify potential abuse (arbitrage, money circulation, bonus

misuse, etc.).

Collaborate with payment partners and compliance teams to resolve high-risk cases

effectively.

Policy, Process, and Reporting

Develop and maintain Anti-Fraud SOPs, escalation procedures, and internal risk guidelines.

Generate fraud trend reports and risk management summaries for management review.

Recommend proactive measures to reduce exposure to emerging fraud types and improve

system flagging accuracy.

Support training initiatives to raise fraud awareness across the broader operations and sales

teams.

Cross-Functional Collaboration

Work closely with the Deposit & Withdrawal, Compliance, and Customer Support teams to

ensure end-to-end case resolution.

Coordinate with the Product and Engineering teams to refine fraud detection tools and

automation logic.

Liaise with regional teams (Taipei, Malaysia, Philippines, Morocco) to align risk strategies

across time zones and markets.

Qualifications & Skills

Bachelor's degree in Finance, Business, or Risk Management (or equivalent work

experience).

46 years of experience in fraud operations, payment risk, or trading compliance.

Proven leadership/management experience in a high-volume, risk-sensitive environment.

Strong analytical and investigative skills; ability to interpret behavioral and transactional

data.

Excellent written and verbal communication skills in English; proficiency in Mandarin

preferred.

Familiarity with AML concepts, chargebacks, and dispute management is a plus.

Certifications such as Chainalysis Reactor or Lean Practitioner are advantageous.

Good at Excel and other Microsoft office tools.

Familiar with SOP Writing.

Shifts / Work hours

Open to Shift rotations , mainly 9am - 6pm or 2pm-11pm