I. Key Responsibilities
Operational Orientation
- Be first point of contact for internal and external customers and ensure resolution for all inquiries from purchasing to payment as per agreed SLA.
- Responsible to internal and external stakeholders for RTP inquiries via Service-Now tools.
- Work closely with buyers, invoice processors and payment processors to achieve agreed SLA
- Perform payment verification by verifying the invoice and banking details before payment are presented to payment authorizers.
- Manage the key supplier's account to ensure there is no discrepancy.
- Prepare KPI report, analyze root cause and define action plans.
- Maintain documentation in accordance to accounting principles and internal controls.
- Drive continuous improvement and standardization initiatives.
- Being trained on SOX controls and accountable for documentation of processes and controls.
- Ensure compliance with SOX and company policies and procedure.
- Assign as a trainer/buddy to a new joiner and provide training to new supplier and implement regular training.
- Perform bank application and system access for new joiner of payment team when necessary.
- Participate in global or regional projects and CI projects as requested by superior.
- Consistently review existing processes and drive continuous improvement initiatives/activities.
- Ensure all DTP are updated upon the process changes.
- Provide support for audit when necessary.
- Perform other tasks assigned by manager.
II. Education
Diploma/Degree in Accounting or equivalent field
III. Required Experience, knowledge and Skills
- Minimum 2-3 years working experience in shared service environment handling purchasing and accounts payable and customer service fields.
- Experience in using Service Now/ SAP (preferred) / ERP system/JDE system, Buysmart (Preferred)
- Strong customer-oriented mindset.
- Good coaching, communication and interpersonal skills.
- Diligent, meticulous, organized and good attention to details.
- A team player with strong analytical and problem-solving skills.
- Proficient in Word, Excel and PowerPoint.
- Must be able to take direction but also work independently and professionally.
- Experience in handling projects / transition will be added advantage
- Time management and organizational skills
Language Proficiency: Fluency in English and Japanese (reading, writing, speaking) and Mandarin (Preferred)
