API & Microservices Production Support Engineer (L3)

Job Summary:

We are seeking an Application Maintenance / Production Support Engineer to support API-driven platforms and microservices-based applications within WAM and OPI systems. The role focuses on maintaining system stability, handling incidents, and supporting API gateway platforms or Java-based microservices solutions. Candidates may be aligned to either API gateway (WAM) or Java microservices (OPI) streams based on their expertise.

Key Responsibilities:

• Provide L2/L3 production support for API gateway platforms and Java microservices applications
• Monitor system health, troubleshoot issues, and perform root cause analysis
• Support and maintain API management platforms such as Axway API Manager, API Gateway, or equivalent solutions
• Handle incident management, problem resolution, and service requests within defined SLAs
• Collaborate with development, infrastructure, and security teams for issue resolution and enhancements
• Perform deployment support, configuration, and system maintenance in Linux environments
• Develop and maintain support documentation and operational procedures
• Assist in performance tuning, log analysis, and system optimization
• Participate in on-call support rotations when required

Required Skills:

• 3-5 years of experience in application support or production support roles
• Strong hands-on experience in either:
• o API Gateway / API Management platforms (Axway, Apigee, Kong, Layer 7), OR
• o Java Spring Boot microservices development/support
• Strong knowledge of Java Spring Boot (mandatory for microservices track)
• Experience working with Unix/Linux environments (RHEL or equivalent)
• Experience with Oracle Database (12c/19c) and/or Cassandra DB
• Understanding of RESTful APIs and microservices architecture
• Strong troubleshooting and analytical skills
• Ability to work in a fast-paced, production support environment

Nice-to-Have Skills:

• Experience with Solaris environments
• Familiarity with API security, authentication, and authorization mechanisms
• Basic scripting skills (Shell scripting) for automation
• Knowledge of DevOps tools and CI/CD pipelines
• Exposure to monitoring and logging tools (e.g., ELK, Splunk)
• Understanding of ITIL processes and incident management frameworks
• Experience working in Agile environments