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Job Responsibilities:
• Provide consultation services and API support to clients, partners, vendors and developer
community in Greater China, Southeast Asia and emerging markets; help clients to integrate
their business through public API that takes their business efficiency to the next level
• Organize seminars, webinars and workshops, and promote the use of public API and third party
API products to sellers of different sizes and needs
• Create knowledge transfer and training materials; develop proof of concept prototypes,
demonstrations and code samples for consultation and support needs
• Identify and troubleshoot technical issues with API and backend systems, and work with
different teams to resolve issues to minimize disruptions to users
• Manage and audit the quality and performance of our partnering vendors; maintain a healthy
ecosystem of in-house developed API solutions, third party products from API vendors and our
developed seller tools
• Establish good communication with clients, partners and vendors to ensure new functionalities,
updates and best practice guidelines are delivered to them
• Understand clients difficulties and wants, and come up with enhancement suggestions or new
product ideas for API products and tools
Requirements:
• Bachelor degree in Computer Science or related technical field or equivalent
• 5 years of relevant work experience, including experience working with partners and developer
community
• Experience in design and deployment of systems for business of different sizes; familiar with
different system architectures
• Programming experience in Java, .NET, Python, Javascript as well as RESTful API and XML.
Knowledge or experience in GraphQL is a plus
• Excellent public speaking and communication skills to both business and technical audience.
Fluent in verbal and written English. Proficiency in Mandarin Chinese is preferable.
• Great problem solving skills and ability to troubleshoot technical problems
• Ability to manage your time well and prioritize requests to complete your tasks in a timely
manner
• Ability to travel occasionally
Job ID: 146990133