Application Customer Support (Work from Home)

·      Only shortlisted candidates will be notified

·      Please email your resume to [Confidential Information]

Responsibilities

·      Phone support and log customer(s) queries and issues.

·      Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.

·      Conduct on-site training for end-users.

·      Follow up and manage project implementation status proactively.

·      Alert Project Lead on the coming due issue, meeting, timeline weekly. Prepare weekly Project Status Report to Management.

·      Installing and configuring iWoWSoft System according to customer's requirements.

·      Update latest patch to customer server or live server by following internal SOP strictly.

·      Diagnosing and solving clients support issues.

·      Follow up on clients issues logged into our support system proactively until the ticket is closed.

·      Collect mandatory information before escalating the ticket to technical support.

·      Prepare and fine tune help file from time to time.

Requirements

·      Good time management skill. Able to complete task according to timelines allotted by superior. Plan personal time resources effectively.

·      Must be able to demonstrate a thorough working knowledge of existing system. (On the job training will be provided). Good Learning Attitude is a must.

·      Good English proficiency, good communication both verbal and writing with all levels.

·      Ability to align productivity along with quality effectively.

·      HR and IT knowledge will be an added asset.

·      Display Initiative and professional discretion for the job assigned by management.

·      Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

·      Preferably experienced in Customer Service, IT Project Management or equivalent.

Candidates are required to work remotely (work from home) and expected to have consistent internet access.