ROLES AND RESPONSIBILITIES
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product-related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- Deploy Changes as and when needed or based on business requirement
REQUIREMENTS
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- Minimum 3-5 years experience in the Kurbernetes, Elasticsearch
- Experience in Kafka is preferred
- Other Technologies: Docker, Ansible, Forgerock,Kibana
- Scripting knowledge Python, Shell, Perl
- Minimum 2 - 3 years experience in ACM domain, where applicable.
- Airline experience and/or ATI know-how
