Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Provide responsive and in-depth pre- and post-sales technical support for instrument control and automation software.
- Understand customer problems and efficiently resolve technical inquiries via remote channels such as phone, email, and portals.
- Research solutions by replicating customer issues in the lab.
- Connect all layers (hardware, software, and user workflow) by troubleshooting end-to-end system issues, not just software.
- Identify gaps between customer expectations and current software capabilities, and provide workarounds/recommendations as necessary while delivering proactive feedback to Product Management and R&D teams.
- Provide customer insights by acting as the technical voice of the customer (VoC) and influencing product roadmap and enhancements.
- Contribute technical articles to the KeysightCare Knowledge Base.
Qualifications
- Bachelors/Master/Dr. Degree in Electrical, Electronics Engineering or equivalent.
- Typically, 8+ years of experience in using Test & Measurement instrumentation/software
- Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
- Possess a customer-first mindset with the passion to serve customers.
- Requires in-depth technical knowledge and experience in job and ability to work independently.
- Be able to handle multi-task and work under pressure.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
