Job Description
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Job Title: Application Maintenance / Production Support (L3)
Domain: Core Banking
Sub-Domain: L3 Support
Experience Level: Junior (L2: 3-5 years)
Location: Kuala Lumpur
Job Summary
We are seeking a Junior Application Maintenance / Production Support Engineer to manage and support core banking systems related to ATM Host and Statements. The role focuses on L3 support, troubleshooting complex production issues, and ensuring high availability and performance of AS400-based applications in a banking environment.
Key Responsibilities:
Provide L3 production support for ATM Host and Statements systems
Troubleshoot and resolve complex issues in AS400/DB2 environments
Perform root cause analysis and implement preventive measures
Maintain and enhance existing applications written in COBOL and RPG
Support deployment processes using ALDON for AS400 systems
Collaborate with DevOps teams to improve automation and deployment workflows
Monitor system performance and ensure uptime and reliability
Work on ATM-related systems and ensure seamless customer transactions
Implement and support encryption mechanisms for secure data handling
Prepare documentation and incident reports for management review
Required Skills:
Strong experience in COBOL and RPG programming
Hands-on experience with AS400 (IBM i) systems
Knowledge of DB2 databases
Experience in production support (L2/L3) environments
Understanding of ATM systems and transaction processing
Familiarity with ALDON for deployment automation
Basic knowledge of DevOps practices
Strong troubleshooting and problem-solving skills
Nice-to-Have Skills:
Experience in Core Banking systems
Knowledge of encryption and security practices
Exposure to financial services or banking domain
Familiarity with batch processing and job scheduling on AS400
Experience in incident management and reporting tools
Ability to work in high-pressure production environments
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
