Application Manager, Salesforce Service Cloud

Job description

• Responsible for the end-to-end solution design and architecture
• Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins.
• Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes.
• Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).
• Effectively communicate technical requirements to engineers and non-technical requirements to the business.
• Understands the context of the supported product and product portfolio within the organization and its competitive landscape.
• Minimum Qualifications
• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform.
• 8+ years of experience implementing Salesforce Applications.
• Demonstrated experience of crafting and owning the 23 year product roadmap and vision.
• 10+ years of experience integrating systems with third-party service vendors.
• Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions.
• Demonstrated experience working in a fast-paced deadline-focused environment.
• Demonstrated success in challenging the status quo and driving impact across stakeholders.
• Understands the context of the supported product and product portfolio within the organization and its competitive landscape.
• Preferred Qualifications
• Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning.
• 10+ years of experience implementing or building solutions with enterprise software.
• Experience in handling business and leadership communication with internal and external stakeholders and users.
• Experience in managing large initiatives and multi-tenant Salesforce orgs.
• Demonstrated experience with lightning component development and Apex code.
• Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist.