Application Owner / Product Manager

Job Profile Application Owner / Product Manager

Job Summary

As an Application Owner/Product Manager, you will be responsible for the day-to-day ownership

and success of a SaaS-based CRM platform supporting multiple APAC markets. This role

focuses on making clear product-level decisions, managing vendor delivery, prioritising market

needs, and ensuring successful rollouts.

Operating at a Manager level, the Application Owner/Product Manager works closely with PMO,

Tech Leads, QA, Support, and business stakeholders to drive execution, maintain delivery

discipline, and protect product focus, while escalating strategically where needed.

Business Metrics

Timely and stable market rollouts

Platform adoption and usage trends

Delivery quality and defect trends

Budget adherence and cost awareness

Vendor delivery reliability

Essentials:

General Responsibilities

Own the CRM application on a day-to-day basis

Maintain and execute the product roadmap

Priorities enhancements, fixes, and market requests

Translate business requirements into clear scopes and trade-offs

Work with PMO to track plans, milestones, risks, and dependencies

Coordinate with Tech Leads, QA, and Support teams

Support market onboarding and rollout execution

Monitor platform performance and usage

Vendor & SaaS Management Responsibilities

Manage day-to-day relationship with the SaaS vendor

Validate vendor proposals and timelines

Raise delivery risks early

Ensure vendor outputs meet agreed standards

Stakeholder & Market Responsibilities

Clarify priorities with business stakeholders

Challenge over-customisation requests

Support alignment across stakeholders

Communicate clearly on scope and timelines

Leadership Responsibilities

Lead through influence and coordination

Take ownership of issues

Escalate with recommendations

Model disciplined ways of working

Job Requirements

Functional Skills and Knowledge

Product or application ownership experience

SaaS platform and vendor management experience

Strong prioritization and delivery tracking

Budget awareness

Agile and waterfall delivery exposure

Soft Skills

Excellent stakeholder management across markets and functions.

Strong communication, facilitation, and strategic storytelling skills.

Ability to lead without authority, influencing cross-functional teams.

High adaptability in fast-moving environments with competing priorities.

Growth mindset, collaborative approach, and strategic problem-solving.

Strong stakeholder management and collaboration mindset.

Ability to work well in a fast-moving environment

Performs well under pressure

Education

Bachelor's degree in Business Administration, Computer Science, Information Technology, or

related fields.

Work Experience

79+ years experience in digital products, application ownership, or system implementation roles.