Role:
Application Maintenance/Production Support
Job Responsibilities
- To handle level 2 production support activities including review upcoming changes, resolve incident tickets,
- Raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
- To provide support during end of day batch run
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc)
- To implement application monitoring, report and dashboard.
Job Requirements
- Bachelor's degree of Computer Science or Engineering
- 3-5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
- Good and assertive communicator in speaking & writing.
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
- Experience in L2 or L3 production support
- Understanding of ITIL, SDLC
- Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
- Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc Essential technical skill:
- Familiar with Z/OS system, CICS, VSAM, JCL, COBOL
- Have knowledge of Endevor, File-Aid, Ezyrieve, Cards system and industry, experience of CardLink system is plus point.
