Application Specialist

Roles & Responsibilities

• Plan and execute application training, product presentations and product demonstrations
• Assist the sales team in pre and post-sales support like product demo, training, and installation
• Objectively determining customers requirement and understand the functionality of all available modules on the given equipment.
• Working closely with sales team to ascertain customer requirements within and beyond the equipment capabilities
• Working closely with sales team to determine market requirements within and beyond the equipment capabilities
• Working closely with service team in addressing and delineating service issues from application issues
• Determining specific training requirements and executing it for all segments of the hospitals / medical center / clinic - for both clinical and non-clinical staff
• Performing and maintaining competitive profile matrix on all equipment under your care
• Understand, research and develop requirements of customers and liaising with the Product Manager for further action
• Keep abreast of latest development in ophthalmology
• Upholding ZEISS brand value through delivery of quality service, maintaining strong professional relationship and thus creating un-matchable experience for User.
• Monitor and report to Superior periodically on equipment related issues
• Scheduling working appointment with customers, make oneself available to attend conferences, meetings, trainings as re-quested by superior
• Expected to work beyond normal working hours during conferences, exhibition and ZEISS events as and when required.
• Any other duties and responsibilities as assigned by your Superior or Management