We are seeking a skilled Application Support Consultant is responsible for providing technical support that is efficient and timely technical support to customers for BASSnet ERP applications, as well as assigning tickets in a good manner to the BASS Customer Support operations. The position requires a customer-centric mindset and to provide reports on a timely and accurate basis. If you have the following, we are looking for you to explore this opportunity.
What should you have
- Customer Service Orientation Strong customer focus and the ability to provide effective incident ticket support.
- Problem-Solving Mindset & Analytical Thinking Logical, detail-oriented approach to resolving challenges, conduct root cause analysis and solve problems systematically.
- Time Management & Prioritization Ability to manage multiple tickets efficiently and meet SLAs
- Communication Skills Clear verbal and written communication for interacting with clients and technical teams.
- Collaboration & Teamwork Ability to work with cross-functional teams, including development and product teams.
- Adaptability & Learning Agility Willingness to learn new technologies and adapt to changing environments.
What do you need to qualify
- Bachelor's degree in information technology, Computer Science/Engineering, or equivalent
- Minimal 1 year of experience in ERP application support as service desk role or a support role (Experienced in troubleshooting and root cause analysis of ERP application issues or has the basic understanding of ERP modules (e.g., Finance, Procurement, Supply Chain, Inventory, HR)
- Experience in customer support tools such as ticketing and support systems (Zendesk) or relevant
- Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
- Practical and/or knowledge of maritime software/maritime industry is an added advantage.
- Willing to work on shift
Is the above relevant to you You are most welcome to apply online or to [Confidential Information].
