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accenture southeast asia

Application Support Engineer

accenture southeast asia
Malaysia, Kuala Lumpur
1-3 Years
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Job Description

As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.

  • Advanced proficiency in ServiceNow is required.
  • Advanced proficiency in ServiceNow ITSM Incident Management is recommended.
  • Advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
  • 1-2 years of experience in a technical support or helpdesk environment preferred.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
  • Familiarity with ITSM processes and ticket lifecycle management.
  • Ability to work in a fast-paced, service-oriented environment.

    • More Info

    Job Type:
    Permanent Job
    Industry:
    Other
    Function:
    It Support
    Employment Type:
    Full time

    Job ID: 146948969

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    Last Updated: 23-05-2026 08:54:56 PM
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