Application Support Engineer

Responsibilities:

• Monitor and triage incidents; assignor resolve as needed.
• Perform minor code fixes and configuration changes.
• Execute SQL queries for troubleshooting and data validation.
• Participate in monthly OS patching validation and post-patch testing.
• Collaborate with Service Desk and vendors for escalations.

Skills & Experience:

• Basic programming knowledge (Java, .NET, or similar).
• Ability to write and execute SQL queries.
• Familiarity with ITIL Incident Management.
• Experience with ITSM tools (e.g., ServiceNow).
• Strong coordination and communication skills.
• Proficiency in English and Mandarin (spoken and written).
• Ability to work rotational shifts and on-call standby.