Application Support Engineer

Responsibilities:

As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in IT Troubleshooting is required. Advanced proficiency in Engineering Support is recommended. Advanced proficiency in Application Remediation is suggested. Analyze and resolve complex software issues to ensure continuous system performance and reliability. Collaborate with cross-functional teams to enhance system functionality and prevent recurring problems. Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts. Contribute to process improvements by identifying gaps and proposing innovative approaches. Engage proactively with stakeholders to understand system impacts and prioritize support activities effectively.