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Responsibilities:
• Monitor and triage incidents; assign or resolve as needed.
• Perform minor code fixes and configuration changes.
• Execute SQL queries for troubleshooting and data validation.
• Participate in monthly OS patching validation and post-patch testing.
• Collaborate with Service Desk and vendors for escalations.
Skills & Experience:
• Basic programming knowledge (Java, .NET, or similar).
• Ability to write and execute SQL queries.
• Familiarity with ITIL Incident Management.
• Experience with ITSM tools (e.g., ServiceNow).
• Strong coordination and communication skills.
• Proficiency in English and Mandarin (spoken and written).
RIDIK, a subsidiary of CLPS Inc, is part of a global leading information technology consulting and solutions service provider focusing on the banking, insurance, and financial service sectors.
As a wholly-owned subsidiary of CLPS Incorporation (Nasdaq: CLPS), we leverage global resources to deliver innovative, tailored solutions across Asia Pacific, North America, and the Middle East.
We have more than 3000 employees working across 8 countries and 8 development centres. Our development centres have been certified with ISO 9001, 27001, and CMMi L5. For more information: please visit: https://www.clpsglobal.com/.
Job ID: 143778863
