Application Support Engineer (Mandarin Speakers)

Our Client

We are partnering with a global fintech technology provider specialising in electronic trading solutions for the online brokerage and financial services industry, which is expanding its support team in Malaysia. This is an exciting opportunity for candidates with exposure to trading platforms, FX environments, liquidity bridges, or fintech application support.

We are hiring for both:

• Application Support Engineer I (L1)

• Application Support Engineer II (L2)

Shared Responsibilities

• Monitor and maintain trading platforms and fintech systems across multiple client environments

• Handle client technical issues, troubleshooting, and support inquiries via email/chat/phone

• Investigate issues related to trading activities, configurations, connectivity, and system setups

• Support systems related to MT4/MT5, CRM, RMS, hosting environments, and liquidity bridges

• Work closely with Development, Network, and Operations teams for issue resolution and escalation

• Participate in rotating shift schedules, including night/weekend support coverage

• Maintain internal documentation and knowledge base for recurring issues and best practices

• Deliver a strong customer support experience with timely communication and problem resolution

Application Support Engineer I (L1)

Ideal for candidates with foundational fintech/trading support experience who are looking to deepen their exposure in a fast-paced electronic trading environment.

Requirements:

• Around 2+ years of application or technical support experience

• Exposure to trading platforms, FX, or electronic trading environments

• Basic SQL and TCP/IP/networking knowledge

• Strong troubleshooting mindset and willingness to learn

• Experience handling client-facing support and issue escalation

• Open to shift-rotation working arrangement

Application Support Engineer II (L2)

Ideal for candidates with stronger technical exposure in trading infrastructure, liquidity bridges, and advanced platform support.

Requirements:

• 2–5 years of client-facing application/technical support experience

• Hands-on experience with MT4/MT5 and liquidity bridges

• Understanding of financial markets and online trading operations

• Exposure to monitoring tools such as Zabbix, Grafana, CheckMK, etc.

• Experience with Jira, Confluence, or similar support/project tools

• Knowledge or exposure to FIX Protocol is highly advantageous

• Ability to handle deeper technical investigations and support escalations

Languages Required

• Mandarin / Chinese (to support communication with Mandarin-speaking clients)

• English

Why Join

• Exposure to global trading and fintech environments

• Strong learning exposure into trading infrastructure and financial technology

• Collaborative and growing technical support environment

• Clear progression into deeper technical/product support functions

Open to candidates from brokerage firms, fintech companies, trading platform providers, liquidity bridge providers, or financial technology environments.