Application Support Engineer is responsible for supporting the IT application functions and ensure the effective provision of systems in scope to meet the short- and long-term business plans of the organisation, in accordance with budgeted costs and resources. Provision of advice on the application and utilisation of computer facilities to achieve and enhance the corporate objectives in Asia Pacific region.
Key Accountabilities & Responsibilities
Troubleshooting and issue resolution: The Application Support Engineer is responsible for identifying, analysing, and resolving issues that arise in the software. They work closely with the development team to address bugs, errors, and defects in the software system.
Technical support to end-users: An important part of their role is to provide technical support to end-users. They assist users in resolving issues, provide guidance on how to use the software, and ensure that end-users have a positive experience.
Maintaining the software system: The Application Support Engineer is responsible for ensuring the software system's smooth functioning, including day to day jobs, performing upgrades and maintenance tasks, performance monitoring, and maintaining security standards.
Automation of business processes: The Application Support Engineer works closely with the development team to automate business processes, which helps to reduce manual effort and improve efficiency.
Qualifications
Bachelor's degree in computer science, Information Technology, Computer / Software Engineering or relevant courses
At min 3 years of experience as Application Support Engineer in an ITIL-based environment
Understand and practice SDLC and/or Agile software development
Deep understanding of application support methodologies, tools, and best practices.
Excellent communication and interpersonal skills, and able to work well with cross-organizational teams
Excellent in analytical thinking, problem solving skills, with an ability to handle complex issues effectively
Highly motivated, results-driven, able to multi-task, willingness to learn and think out of the box
Well-versed with any ticketing system (Service Now) and monitoring system (App Dynamics)
High capability to handle business / customer complaints and queries effectively
Excellent knowledge in handling business applications technicality and functionality
Flexible and committed, when the urgency is required to work beyond office hours/ different time zones, and the ability to work under pressure
Advance in technical troubleshooting and in multi-application integrations
Good and advanced skill and knowledge in PowerShell, Windows batch job scripting
Good and advanced knowledge and skill in database such as MSSQL, MS SQL on cloud, MongoDB
Good knowledge in IIS, API, webservices and other integrations technologies
Good knowledge in application architecture landscape
Understand either practice or adopting Agile methodology and understand of Scrum methodology
