Application Support/Production Support

3-5 Years

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Early Applicant

Job Description

Production Support & Maintenance

Provide L2 support for business-critical applications, ensuring high availability and minimal downtime
Handle incident management, issue diagnosis, root-cause analysis, and timely resolution
Monitor batch jobs, application logs, performance metrics, and integrations
Coordinate with L3/Development teams for defect fixes and permanent solutions
Perform regular maintenance patches, releases, environment health checks, and system validations
Support deployment activities, release management, and production rollout coordination

Technical Tasks

Analyze application issues related to Java Spring Boot services, APIs, integrations, and backend processes
Troubleshoot Unix/Linux system level issues including scripts, job failures, and resource utilization
Work on Oracle Database queries, performance tuning, and PL/SQL procedures & views
Support application servers (WebLogic/JBoss) and web server (Apache) configurations & troubleshooting
Maintain workflow-based applications such as CEW (Client Entitlement Workflow) or PDR (Payment Data Repository), if applicable

Stakeholder & Process Management

Collaborate with business users, infrastructure teams, and development teams to resolve issues
Participate in daily production meetings, incident reviews, and problem-fix planning
Ensure adherence to SLA, compliance, audit, and production support standards
Prepare documentation, knowledge articles, and operational runbooks

Requirements

3-5 years of relevant experience in L2/L3 application support or production support
Java Spring Boot - strong hands-on experience with APIs, microservices, troubleshooting
Unix / Linux - shell commands, log analysis, job monitoring
Oracle Database 12c / 19c - strong SQL knowledge for debugging and data validation