Job Overview
We are looking for a skilled and experienced Application Support Specialist to join our international dynamic team. In this role, you will provide Level 2 support for critical business applications (e.g. CAQ, LMS, QMS, EAM, and many more). You will work closely with client stakeholders, application owners, and third-party vendors to ensure the stability, performance, and continuous improvement of the supported systems.
If you are passionate about problem-solving and building strong client relationships, this opportunity is for you!
Key Responsibilities
- Provide Level 2 Application Support for critical business applications
- Troubleshoot and maintain supported applications to ensure performance, stability, and availability
- Collaborate with internal stakeholders and third-party vendors, building deep knowledge base ofthe client's application environment
- Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith ITIL processes
- Support Change & Configuration Management, System Administration, and Validation tasks (for CSVprocedures and GxP-regulated environments)
- Manage application documentation, license usage, and access controls
- Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
- Team structure and support coverage: Standard working hours with rotating two-shifts covering 08:00 – 22:00 CET (15:00 – 05:00 MYT), On-call support is provided 24/7 (by rotation within the team)
Qualifications, Skills and Experience
- A degree in IT or related field
- Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
- Solid general IT knowledge (e.g. cloud/on-premises solutions, network, MSSQL/ SQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers
- Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
- Strong documentation and presentation skills
- Comfortable in interacting with various stakeholders on different seniority levels remotely
- Experience with ServiceNow or similar ITSM tools
- Fluent in English (written and spoken) Nice to have (considered a big plus):
- Technical familiarity with systems such as Windows, Linux, SQL Server, Oracle DB, Azure, PHP, C#
- Familiarity with SDLC frameworks and CSV (Computer System Validation)
- Experience and familiarity of working Agile environments
- Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
- Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
- Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
- Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
- Experience in user and peer training and support for system users across global locations
Why Arcondis
- An opportunity to shape the future of healthcare by spearheading transformative deals
- A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact
- Flexible working environment, enabling work-life balance
- Attractive compensation package, inclusive of performance-based incentives that reward exceptional achievements
- Professional growth and development opportunities
