Application Support Specialist

NATIONALITY: Preferred Only Malaysian.

REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Proven experience in supporting and maintaining IT applications, preferably in Payment system (RPP, FPX, Direct Debit, IBG, SWIFT/Rentas).

Understand operation/business flow of Payment system and integrations.

Proficient in troubleshooting and resolving technical issues in a timely manner.

Capable of performing detailed incident/issues assessment/troubleshooting for Root Cause Analysis (RCA) and permanent resolution.

Passionate in Software Application development and integration.

Solid understanding of database concepts and experience with SQL queries for data retrieval and analysis.

Familiarity with programming languages and scripting (e.g., PowerShell, Unix shell script) for automation and system integration.

Experience with incident management and change management processes.

Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues.

Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.

Ability to work in a fast-paced environment and manage multiple priorities effectively.

Strong attention to detail and commitment to maintaining data integrity and security.

SKILLS

4-5 years experience in below technologies.

Java/JavaEE/Webservice/API technologies and web related programming language such PLSQL, HTML, XML.

Unix/Linux shell scripting.

Familiar with applications deployment in Application Servers such as Weblogic/IBM Liberty/Jboss/Tomcat.

DB SQL knowledge, Oracle technology would be advantage.

Familiar with Operating system Unix, Linux and Windows.