Application System Engineer II
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About this role:
Provide AXI (Automatic X-Ray Inspection) Application support in APAC region (80% in SEA). Pre-sales support by utilizing system performance and do sample demo report. Work with PLM and engineering team to develop next generation system. After sales application issue solving and training.
Job Description
Pre-Sales Application Support:
o Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business.
o Participate on pre-sales discussions with Customers as a technical expert.
o Support Sales to define system configuration and finalize customer technical spec review.
o Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company.
Customer satisfaction and Training:
o Provide high level applications support to set up and program new system at customer site.
o Diagnose and resolve customer issues and concerns with AXI equipment
o Advising Customers the best solution for their sample and new requirements
o Provide AXI application training to customer/distributor/junior colleagues.
o Training document preparation.
o Brief Manual or WI preparation for customer or other team member use.
Business Strategy and Product Development Support:
o Taking active role with testing software releases, new features and bug fixes.
o Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria.
o Contribute to Engineering road map based on VOC and technical experience
o Gather intelligence on markets, competitors and customers and provide analysis and advice to management.
o Preferred to have 5 years working experience in AXI, AOI or SPI , such as Viscom, Omron, Vitrox, Koh Young, ASM, SAKI, MVP.
o Accommodate extensive travel, both domestic (within Malaysia 70%) and international (Indonesia, Thailand, Vietnam, India 30%).
o Good English/Chinese Ability. Able to work both in English and Chinese environment.
With deep roots across 13 APAC markets, PERSOL delivers strategic workforce solutions that blend local expertise with regional scale.
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For more information, please visit www.persolmalaysia.com
Job ID: 152043651
