Area Manager / Operation Manager (F&B)

About the Role:

Our client is looking for a young, dynamic, and passionate F&B professional to take on the role of Area Manager, overseeing 4 outlets within Klang Valley. This role is ideal for someone who enjoys leading teams, driving operational excellence, and working in a fast-paced, growing F&B brand.

As the business is currently in a growth and expansion phase, the successful candidate will play an important role in supporting the opening and operational setup of future outlets. This position offers strong career development and fast-track progression opportunities as the brand continues to expand.

• Oversee the daily operations of all assigned outlets to ensure smooth and efficient operations.

• Ensure strict adherence to company Standard Operating Procedures (SOPs)and brand standards across all locations.

• Conduct regular operational audits and outlet inspections to maintain service quality, hygiene, and safety standards.

• Monitor key operational metrics including sales performance, wastage control, labour cost, and operational efficiency.

• Ensure consistent customer service standards and positive dining experience across all outlets.
  
  

• Oversee manpower planning including recruitment, scheduling, and workforce allocation across outlets.

• Monitor labour cost, overtime (OT), and productivity to ensure optimal manpower utilization.

• Develop and implement staff training programs to improve service quality, product knowledge, and operational standards.
  
  

• Oversee inventory management, stock control, and ordering processes across outlets.

• Ensure accurate stock forecasting to minimize stock shortages and overstock situations.

• Monitor wastage levels and cost control to maintain healthy gross margins.

• Coordinate with suppliers and logistics teams to ensure timely delivery of ingredients and operational supplies.
  
  

• Monitor outlet sales performance, profitability, and cost control.

• Implement strategies to improve revenue growth, operational efficiency, and cost management.
  
  

• Ensure strict compliance with food safety, hygiene, and regulatory requirements.

• Conduct periodic quality checks and compliance audits across outlets.
  
  

• Provide regular operational updates, performance reports, and improvement plans.

• Work closely with management to support future outlet openings and operational expansion.
  
  

• Minimum 5 Years of experience in F&B operations.

• Experience overseeing operations, manpower planning, SOP compliance, inventory management, and cost control across multiple outlets.

• Mandarin proficiency is required as the role will communicate regularly with the China-based Franchise Owner and stakeholders.

• Willingness to support operations in terms of extra hours, weekend & Public Holidays (with proper compensation).

• Halal certification knowledge or experience is an added advantage.

• Must possess a valid Food Handler Certificate in accordance with Malaysian food safety regulations.

• Must be Typhoid vaccinated as required for food handlers in Malaysia.

• Strong leadership, problem-solving, and decision-making skills.

• A hands-on, energetic, and passionate individual with strong interest in the F&B industry.

• Ability to work in a fast-paced environment and manage multiple outlets simultaneously.
  
  

Working Location

• Kuala Lumpur, Malaysia
  
  

Consultant in Charge

Kah Wai | [Confidential Information] | 012 233 3162