Asia Care Coordinator

About Us

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

As Teladoc Health continues to increase its global reach and expand our ability to provide virtual care across the world, we are growing our Care Coordinator team across Asia region. The Asia Care Coordinator will be responsible for patient communication, case assignment and follow-up, doctor assistance and other customer service functions.

Role and Responsibilities

• Answer client and patient calls in a professional manner;
• Assign cases to physicians;
• Follow up customer needs to improve service satisfaction.
• Help communicate with relevant institutions to obtain necessary medical materials and data.
• Help communicate with different accounts to support account management,
• Administrative support

Skills and Background Requirements

• Good communication and people skills to interact with internal stakeholders and external stakeholders such as our customers;
• Fluent in both English and Mandarin Chinese;
• Tech-savvy, familiar with computer and Microsoft Office;
• Fast learner, good team worker, good patience, high sense of responsibility.

Working Arrangements (Rotational Shift)

• Weekend work hours (at home) : 9am-6pm or 1pm-10pm
• Weekday work hours (in office): 9am-6pm, 10am-7pm, or 12pm-9pm

Why Join Teladoc Health

Work with a global leader in telehealth and virtual care.

Contribute to innovative health programs that improve patient outcomes.

Collaborate with a diverse and multidisciplinary healthcare team