Position Objective:
With respect to multiple technology knowledge
- Ensures IT service availability and minimises the business impact of IT service outages through the effective management.
- Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
- Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities:
Active Directory Management:
- Handle the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, and DHCP.
- Ensure the stability, security, and performance of Active Directory across the organization.
Incident & Problem Managements:
- Act as a contact point for Active Directory-related issues and ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
Security & Compliance:
- Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
- Ensure compliance with industry standards, regulations, and organizational policies.
Performance Monitoring and Optimization:
- Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability according to the
Vendor & Stakeholder Management:
- Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
