Understands and carries out the Business Office in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.
Understands the service organization structure.
Informs (Immediate Superior] when changes occur in circumstances which affect standard of services.
Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
Daily routine:
Ensuring registration of patient accurately and ensure patient data updated with correct debtor code
Ensure notify to all Consultants for patient admitted
Ensuring smooth running for bed allocation system
Ensuring Guarantee Letter received and verifying the Guarantee Letter received from insurance, managed care corporate and companies.
Liaising with the companies and insurance on the guarantee letter issues
Liaising with the patients for collection of deposit upon admission
Handling the receivables due from each of the patient
Handling customer/patients queries and complaints
Topping up for cash paying patient (deposit) and topping up for the guarantee letter (more than initial amount given)
Ensuring daily Top-Up Deposit notification patient in ward by system.
Ensuring communicate clearly with the patients/customer in term of procedure of admission
Informing to the Superior on situation problems on site immediately.
Answers phone calls and relay messages.
Submits report on requested.
To perform any other relevant duties as and when required by the management.
