Key Responsibilities
Sales & Commercial Performance
- Drive boutique sales performance in line with monthly, quarterly, and annual targets
- Actively manage high-value transactions, limited pieces, and special allocations
- Analyze sales trends, client demographics, and market dynamics specific to Singapore
- Execute commercial initiatives in partnership with local and regional teams
- Ensure effective stock control, inventory accuracy, and sell-through optimisation
Client Experience & Clienteling
- Deliver a refined, discreet, and personalized luxury experience expected by Singapore's discerning clientele
- Develop and maintain strong relationships with VIP clients, collectors, and key local customers
- Lead clienteling strategies, private appointments, and in-boutique or off-site client events
- Handle client issues professionally and efficiently, ensuring long-term relationship retention
Team Leadership & Development
- Lead, coach, and motivate a boutique team to consistently achieve high standards
- Foster a service-oriented culture grounded in product expertise and client trust
- Conduct regular performance reviews, goal setting, and skills development
- Ensure the team demonstrates strong product knowledge across fine watches and jewellery, including brand heritage and craftsmanship
Brand Representation & Boutique Standards
- Uphold the brand's identity, values, and luxury service standards at all times
- Ensure visual merchandising is executed in accordance with global and regional guidelines
- Maintain an immaculate boutique environment suited to prime luxury retail locations
Operations, Compliance & Governance
- Oversee daily boutique operations including staff scheduling, opening/closing procedures, and security standards
- Ensure compliance with company policies, audit requirements, and local regulations (e.g. cash handling, GST processes)
- Work closely with after-sales service and support teams to ensure smooth post-purchase follow-up
Requirements
Experience
- Minimum 4–6 years of experience in luxury retail, preferably in watches, jewellery, or high-end fashion
- Proven track record managing a standalone boutique or flagship store
- Experience handling high-value sales, VIP clients, and limited or special pieces
Skills & Competencies
- Strong commercial acumen with a client-first mindset
- Effective people leadership and team development capability
- Mature, confident communication style suited to premium clientele
- High level of discretion, professionalism, and emotional intelligence
- Strong organisational and analytical skills
Language Skills
- Proficiency in English required
- Mandarin proficiency is a strong advantage due to client profile; additional languages are beneficial
Personal Attributes
- Polished and professional presentation aligned with luxury standards
- Passion for fine watches, jewellery, craftsmanship, and storytelling
- Detail-oriented, disciplined, and service-driven
- Comfortable working retail hours, including weekends and public holidays
