Minimum 5 years of management experiences in luxury retail industry.
Strong leadership, interpersonal and communication skills.
Ability to build, motivate and develop a team.
Excellent language skills: Fluent in English, Malay, Chinese and other language ability is an advantage.
Pleasant and presentable outlook and disposition.
Passionate with fashion and luxury retail industry.
Job Responsibilities
Driving Performance
This role is reporting to Senior Boutique Manager.
Analyze business objectives and develop strategies for the boutique .
Target setting for the direct subordinates to be in line with boutique objectives.
Monitor sales results and KPI (hit rate, average sales, units per sale, capture rate) regularly to achieve targets.
Optimize stock levels and sell through by understanding the trends and communicating with buyers.
Conduct regular business updates to the Head Office.
Develop a strong knowledge of product trend, monitor stock levels & sell-thru and provide feedback to the merchandising team.
Implement and monitor work schedules of daily activities in order to ensure an optimal balance between resources and store traffic.
Client Development
Represent the brand within the boutique and community.
Within the boutique: be a role model
Outside the boutique: increase customer flow by developing a network of clients and strengthening customer loyalty.
Maximize recruitment opportunities with prospects.
Monitor the execution and progress of Client Development programs and initiatives (instore events, client appointments, etc.).
Guarantee the correct upkeep of the client database and use it to optimize customer loyalty .
Active participation to events creation and organization in order to drive sales for all product categories.
Team Management
Be a leader of bringing prestige, vision and optimism to your teams.
Develop sales and management skills of your team, delegate responsibilities to your managers, evaluate their performances and provide feedback.
Monitor and improve synergies, engagement level and performance of all staff in the boutique.
Develop the Dior Universe
Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department.
Develop cross selling strategies and improve customer foot flow.
Able to make changes, handle emergency cases and take the corrective measures when required.
Maintain Boutique Image
Ensure the upkeep of the selling space and the image of the store.
Responsible for the image and the service standard of the team.
Upkeep the store by following Visual Merchandising recommendations.
Assure the shop operational maintenance up to standards with assigned contractors.
Control the Back-Office Organization
Guarantee the proper application of internal procedures and guidelines to be in line with requirements.
