Assistant Customer Service Manager

Company Description

Electric Library Malaysia Sdn. Bhd. (ELMSB) is at the forefront of 21st-century technology, dedicated to transforming the way businesses operate by leveraging the latest advancements in RFID, IoT and AI. Our mission is to provide innovative, in-house solutions that simplify operations, enhance efficiency and secure assets, making us a key player in the IT industry. With regional offices in Singapore and now India, we are expanding our operations to other countries as we embark on digital transformation initiatives across the globe.

Role Description

This is a full-time on-site role for an Assistant Customer Service Manager at Electric Library (Malaysia) Sdn. Bhd. located in Cyberjaya. The Assistant Customer Service Manager will be responsible for managing customer satisfaction, overseeing customer service operations, providing customer support, utilizing sales and marketing skills for telemarketing purposes and effective communication on a day-to-day basis.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills
• Effective Communication skills
• Experience in customer service or related field
• Ability to work well in a team and independently
• Strong problem-solving abilities
• Bachelor's degree in Business Administration or relevant field
• Information Science Background will be an added advantage
• Familiarity with tender / sebutharga exercises will be beneficial
• Must have experience in cold calling and telemarketing services