Assistant Data Center Manager (Mandarin)

Job Role: Assistant Data Center Manager (Mandarin Speaker)

Employer: (Data center operations & digital infrastructure services)

Location: Kulai, Johor, Malaysia

Job Type: Permanent

Working Mode: On Site / Full Time

Experience: 3–7 years of experience in data center operations, critical facilities, or infrastructure management

Applicant: Local Malaysian citizens Mandarin Speaker

JOB DESCRIPTION

1.Operations & Availability

• Assist in overseeing daily data center operations to ensure maximum uptime and operational resilience.

• Support incident response activities, root cause analysis (RCA), and post-incident reporting.

• Assist in implementing and maintaining Business Continuity Planning (BCP) and Disaster Recovery (DR) strategies.

• Monitor data center capacity (power, cooling, rack space) and support capacity planning and scalability initiatives.

• Escalate operational issues to the Data Center Manager and support resolution effort

2.Infrastructure Management

• Assist in supervising critical infrastructure, including UPS, generators, HVAC, fire suppression systems, and structured cabling.

• Coordinate and monitor preventive and corrective maintenance activities to ensure timely completion.

• Support hardware lifecycle management for servers, storage, and networking equipment.

• Coordinate equipment installations, migrations, upgrades, and decommissioning activities.

3. Team Leadership

• Support the Data Center Manager in supervising operations engineers and technicians.

• Assist with shift scheduling to ensure adequate 24/7 operational coverage where applicable.

• Coach and mentor junior team members while promoting adherence to Standard Operating Procedures (SOPs), emergency response procedures, and safety protocols.

• Monitor team performance and provide operational guidance during daily activities.

4. Vendor & Stakeholder Management

• Assist in managing vendor contracts and Service Level Agreements (SLAs) with facilities providers, OEMs, and service partners.

• Coordinate with internal IT, Security, Network, and Facilities teams to support operational requirements.

• Monitor third-party access and ensure compliance with site access policies and operational procedures.

5. Compliance & Security

• Support compliance with industry standards such as ISO 27001, ISO 22301, and Uptime Institute Tier Standards.

• Assist in maintaining physical security controls, including access control systems, CCTV, and audit requirements.

• Participate in operational risk assessments and support implementation of operational controls and corrective actions.

6.

Financial & Capacity Planning

• Assist in monitoring operational budgets (OPEX/CAPEX) and expenditure.

• Support forecasting of resource utilization, infrastructure capacity, and expansion requirements.

• Assist in energy optimization initiatives, including Power Usage Effectiveness (PUE) improvements and sustainability programs.

JOB REQUIREMENT

1. Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Information Technology, or a related field.

2. 3–7 years of experience in data center operations, critical facilities, or infrastructure management.

3. Experience supporting operations in mission-critical environments.

4. Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

5. Familiarity with Tier III/IV data center standards and high-availability architecture.

6. Good understanding of:

• Power systems (UPS, generators)

• Cooling systems (CRAC/CRAH, liquid cooling)

• Networking fundamentals (LAN/WAN, structured cabling)

• Monitoring platforms (DCIM, BMS, NMS)

• Incident management and change management processes

7. Strong communication skills with both technical and non-technical stakeholders.

8. Ability to make sound decisions under pressure and support crisis management activities.

9. Ability to work in a controlled data center environment, including exposure to equipment noise and temperature variations.

10. Willingness to participate in an on-call rotation and respond to critical operational incidents when required.