Assistant Director of Agency

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To lead and manage Central agency force to achieve the overall productivity, profitability and quality targets set by the Company.

Principal Duties & Responsibilities

• Plan the full-year calendar of activities and initiatives to achieve business targets and key performance metrics.
• Handle and lead team members in the execution of activities and initiatives, providing mentorship for effective and smooth execution.
• Deliver mentoring and coaching to develop agency members in areas such as career advancement, selling skills, presentation skills, recruitment, and interpersonal skills.
• Closely monitor agency leaders performance and put in place appropriate performance gap initiatives based on agency demographics and capabilities.
• Attend agency meetings and deliver sharing sessions to motivate agency members.
• Respond, recommend, and provide justification on agency management matters such as Agency Registration, Appeal, Promotion and Termination.
• Act as the communication link between agency members and the Company to ensure effective and efficient information flow, including acting as an intermediary to resolve agency issues and provide mitigation advice.
• Assist agency members in obtaining clear information on underwriting, claims and policy servicing processes.
  

Job Specification

Qualifications

• Degree in any field.

Experience

• Minimum 8 years related experience in a financial institution.

Knowledge / Skills

• Numerate and analytical mindset.
• Proficient in Windows applications.
• Able to conduct training and motivation sessions.
• Able to work under pressure, self-motivated and able to perform with minimal supervision.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.