Responsibilities
The role is a strategic driver of operational excellence, ensuring that business processes are efficient, compliant, and fully aligned with organizational objectives. It focuses on designing scalable and sustainable solutions that optimize performance across all functions and customer touchpoints. By championing a culture of innovation and continuous improvement, the role fosters agility, resilience, and long-term value creation for the Company:
- Evaluates, designs, and implements optimized business processes to enhance efficiency, productivity, and performance at either enterprise, department or micro processes level.
- Uses data analysis and process improvement methodologies to identify inefficiencies, bottlenecks, redundancies and implement solutions.
- Uses analytics and performance metrics to evaluate process health.
- Conducts internal and external research on best business practices to acquire and update benchmark data and establishes relevant standards.
- Leads cross-functional project teams and works with various departments and stakeholders to understand requirements and ensure buy-in for process changes.
- Leads negotiations and influences stakeholders including senior leadership as well as working levels to accept and internalize new practices and approaches,
- Oversees the implementation of new or updated processes and provides training to ensure smooth adoption.
- Facilitates change management (processes level); drives cross-functional and enterprise-wide adoption of new systems, tools, or workflows.
- Reviews and updates business processes manual and related system user guides (yearly basis if any update).
- Mitigates process enhancement/migration risk exposure.
- Ensure processes adhere to regulations and minimizes operational risks.
Requirements
- Bachelor's degree in Business Administration, Industrial Engineering, Process Engineering, or a related field is preferred
- Master's degree or relevant professional certifications may be preferred.
- Lean or Six Sigma (Black Belt) certification is an added advantage.
- Minimum 12+ years of experience in business process analysis, process improvement, or a related operational role.
- In depth knowledge of operations, sales & underwriting in insurance / finance related industries is an advantage.
- Strong analytical and problem-solving skills.
- Experience with process mapping and business process management (BPM) tools e.g., MS Visio, Lucidchart, etc.
- Excellent communication and presentation skills to explain complex processes clearly.
- Project management skills to handle multiple projects simultaneously.
- Familiarity with process improvement methodologies namely, Kaizen, Six Sigma, etc.
- Ability to work cross-functionally and collaborate with different teams.
- Experience with data analysis and visualization tools e.g., Excel, Tableau, etc.
- Expert-level mastery in business process re-engineering.
LI (TMIM) 
