To lead and manage all aspects of the companys Management Information Systems to ensure accurate, secure, and timely information flow that supports decision-making, operational efficiency, and business growth across all F&B outlets and corporate functions.
Key Responsibilities
Strategy & Leadership
- Develop and implement the MIS/IT strategy aligned with business goals and F&B operations.
- Lead the MIS team in planning, maintaining, and enhancing information systems across the company.
- Serve as key advisor to senior management on technology trends, system improvements, and digital transformation initiatives.
System Administration & Development
- Oversee design, selection, and deployment of software systems for POS, ERP, inventory, HR, finance, and analytics.
- Ensure system integration across outlets, kitchens, warehouses, and HQ for seamless reporting.
- Manage vendors, contracts, and service-level agreements for hardware, software, and support services.
Data Management & Analytics
- Establish robust data governance, ensuring accuracy, accessibility, and security of operational and financial data.
- Provide actionable insights and dashboards for management decision-making (sales trends, inventory levels, customer behavior).
- Implement data backup, disaster recovery, and cyber-security measures.
Support & Training
- Ensure reliable technical support to outlets, central kitchen, and HQ staff.
- Develop user manuals, SOPs, and conduct training to improve system adoption and efficiency.
- Champion continuous improvement in system use and reporting accuracy.
Compliance & Risk Management
- Ensure compliance with Malaysian IT regulations, PDPA (Personal Data Protection Act), and industry standards.
- Conduct regular IT audits and risk assessments to safeguard company assets and customer data.
Job Requirements
Education
- Degree in Information Technology, Computer Science, Information Systems, or related field.
- Postgraduate qualification or certifications (ITIL, PMP, CISSP) is an advantage.
Experience
- Minimum 810 years experience in MIS/IT management, with at least 35 years in a leadership role (preferably in F&B, retail, or multi-outlet environments).
- Proven success in implementing POS, ERP, inventory, and reporting systems for operational efficiency.
Skills & Competencies
- Strong leadership and people-management skills.
- Solid understanding of F&B operations and system requirements (POS, supply chain, inventory).
- Analytical mindset with ability to turn data into business insights.
- Knowledge of cybersecurity, PDPA compliance, and IT best practices.
- Excellent project management, vendor management, and problem-solving abilities.
