Job Purpose
This role plays a strategic and operational role in supporting the Company's real estate and property management operations. This role also partners closely with business leaders and line managers to align human resources strategies with business objectives, while ensuring effective delivery of HR operations including recruitment, training and development, performance management, HR administration, payroll-related claims, employee relations, and compliance with Malaysian labour laws. The HRBP is expected to balance strategic advisory responsibilities with hands-on execution, particularly in a multi-site environment such as shopping malls, property assets, and corporate offices.
Job Descriptions
- To act as a trusted HR advisor with HOD's guideline and advice to business leaders and managers on workforce planning, Company effectiveness, employee engagement, and people-related risks.
- To translate business and operational needs into practical HR solutions aligned with Company policies and objectives.
- To support change management initiatives, restructuring exercises, and manpower optimization in line with business requirements.
- To analyze HR data and trends to provide insights and recommendations to Management.
- To prepare and/or assist in the preparation of HR reports in support of HR operations.
- To manage end-to-end recruitment activities including manpower requisition, sourcing, screening, interviewing, offer negotiation, and onboarding.
- To partner with hiring managers to understand manpower needs, job requirements, and budget constraints.
- To prepare, update and maintain job descriptions in line with Company structure and operational needs.
- To ensure timely hiring for operational roles common in the real estate industry.
- To coordinate pre-employment checks and employment documentation in accordance with Company policy.
- To identify training needs through performance reviews, competency assessments, and engagement with business stakeholders.
- To coordinate training and development programmes covering technical, leadership, and soft skills.
- To manage training administration including training calendars, nominations, attendance records, and training evaluations.
- To support succession planning, talent development initiatives, and career progression frameworks.
- To liaise with external training providers and government agencies where applicable.
- To coordinate and administer the Company's performance appraisal system, including KPI setting, mid-year reviews, and annual evaluations.
- To guide managers and employees on performance management processes, Balanced Scorecard implementation, and behaviour-based assessments.
- To ensure performance ratings are applied consistently and fairly across departments.
- To support performance improvement plans (PIP) and follow up on agreed action plans.
- To handle employee grievances, misconduct issues, and disciplinary matters in a fair and professional manner.
- To support Domestic Inquiry (DI) proceedings, including preparation of charge sheets, notices, minutes, and documentation where applicable.
- To advise HOD on employee relations issues and potential industrial relations risks.
- To foster a positive employee relations climate across mall/hotel operations and corporate offices.
- To plan and administer any employee engagement activities.
- To administer employee claims, allowances, overtime submissions, and other payroll-related inputs.
- To coordinate with Finance or payroll service providers to ensure accurate and timely claim reimbursement processing.
- To address employee queries related to salary, benefits, leave, and claims.
- To administer any type of Company insurance claims for employees.
- To manage employee lifecycle activities including onboarding, confirmation, promotion, transfer, contract renewal, and offboarding.
- To maintain accurate and up-to-date employee records, personnel files, and HR systems.
- To prepare HR-related letters such as offer letters, confirmation letters, promotion letters, disciplinary notices, and termination letters.
- To ensure compliance with Company policies, Employee Handbook, and internal procedures.
- To carry out any other HR-related responsibilities as may be assigned by the HOD from time to time.
- To assist in developing, reviewing, and implementing HR policies, procedures, and guidelines.
- To ensure HR practices comply with Malaysian labour laws including the Employment Act 1955 and relevant statutory requirements.
- To support internal audits, management reviews, and compliance exercises.
- To observe and adhere to the Delegation of Authority Limit (DAL) in the delivery of all assigned responsibilities.
- To ensure full compliance with Occupational Safety and Health Act 1994 (OSHA) and other relevant local regulations.
Qualifications
- Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
- Minimum 5 years of HR generalist or HRBP experience, preferably within the real estate, property management, retail, or service industry.
- Strong knowledge of Malaysian employment laws and HR best practices.
- Experience managing HR operations across multiple sites is an advantage.
- Proficient in MS Office.
- Strong leadership, communication, and problem-solving skills.
Competency
- Strong business partnering and stakeholder management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to handle sensitive and confidential matters with professionalism.
- Strong organizational and analytical skills.
- Hands-on, proactive, and able to work independently in a fast-paced environment.
- Willingness to travel between mall locations and offices as required.
- Ability to work beyond normal office hours when operational needs arise.
Location
Subang Jaya, Selangor
