DUTIES AND RESPONSIBILITIES
ERP & Business Systems Delivery (Primary Focus)
- Act as the local IT lead for NetSuite implementation and rollout
- Partner with Regional IT and implementation partners to translate global designs into local processes
- Support testing, UAT, data migration, cutover, and go-live activities
- Drive local user readiness, training, and adoption
- Serve as primary local contact during implementation and hypercare
- Support future ERP or major system implementations
IT Systems & Operational Support
- Provide ongoing support for ERP and core business applications
- Coordinate issue resolution between local users, regional IT, and vendors
- Act as the bridge between business users and Regional IT, translating business requirements into system execution
- Manage system enhancements and change requests
- Maintain system documentation and basic training materials
Retail Stores & Site Setup
- Coordinate IT readiness for new store openings in assigned markets
- Support new office setup, relocation, or expansion activities
- Ensure stores and offices are operationally IT-ready at launch
Vendor & Outsourced IT Coordination
- Coordinate local IT vendors and outsourced service providers for infrastructure and technical setup, under guidance and standards defined by Regional IT
- Monitor vendor deliverables and service quality
- Escalate risks or issues to Regional IT proactively
Regional Alignment & Governance
- Act as local IT representative for assigned markets
- Work closely with Regional IT and local business stakeholders
- Ensure compliance with regional IT, security, and data governance standards
- Provide regular progress, risk, and operational updates
REQUIREMENTS
- Minimum 5 years of experience in NetSuite, ERP implementation, or enterprise business systems support, preferably in a retail or multi-market environment.
- Experience participating in at least one phase of the ERP implementation lifecycle.
- Good understanding of Finance, Inventory, and/or Retail operations.
- Strong business systems and ERP knowledge, with NetSuite as the primary platform.
- Able to translate business requirements into system solutions and operational execution while working closely with business users, vendors, and regional teams.
- Experience coordinating with external vendors and cross-functional regional stakeholders.
- Comfortable supporting and coordinating infrastructure-related activities through vendors, with guidance from Regional IT.
- Hands-on, delivery-focused, and able to work independently while aligning with regional direction and standards.
- Strong communication, coordination, and stakeholder management skills.
- Comfortable acting as the primary local IT point of contact for business users and vendors.
