THE JOBSCOPE
- Configure and install computer, peripheral and network equipment in accordance with established Hotel guidelines.
- Troubleshoot computer hardware and software problems, resolve in timely and acceptable manner.
- Perform backup according to designated schedule. To make backup tapes and performs recovery of equipment and system failures.
- Provide technical support to all internal and external guests in the use of computer systems, printers, software and IT equipment in timely manner.
- Troubleshoots computer and printer problems and coordinates with Senior IT Manager / VP of Finance to get outside support if necessary.
- Maintain VLAN and WIFI services and to ensure minimum downtime.
- Check on all the Komunecare & KTCM system on daily basis including all the interface servers, network, system and main server. To ensure all the system is running at all times.
- Perform monthly preventive maintenance for all computers, Switches, AP, Telephone, servers and all related IT equipment.
- Maintain PABX system including telephone line number update and housekeeping.
- Maintain E-mail system including updating the contacts, backups and maintaining the server.
- Assist in sending out E-mail blast when needed
- Comply with the established rules of operation, policies and procedure when using the company computers, peripheral hardware and software. Individual passwords and any other confidential information regarding the hotel records shall be kept confidential.
- Assist in preparing annual IT budget including scheduling expenditures and maintenance contract
- Assist, along with other Finance team members, with all month-end and/or bi-annual inventories of beverage, general store items, operating equipment and Fixed Assets as required.
- Conduct self in a professional manner at all times and encourage employees to do the same.
- Perform any additional duties as assigned by the VP of Finance or Finance Controller to include a participative role such for pre-opening setup for overall Finance Department.
- Assist Senior IT Manager in his daily duties & responsibilities.
- Ensure that all IT SOP are adhered to.
- Support users in their daily usage of the IT system
- Participate in projects and tasks assigned by the Senior IT Manager.
- Ensure uninterrupted access of the client internet system and attend to client internet problem when necessary.
- Keep track of hardware inventory and ensure all hardware are accounted for.
- Mitigate issues and escalate to vendor if necessary.
- Maintain the integrity and continual operation of the IT software, hardware & network including the wireless networks of the offices and hotels.
- Perform task given by Senior IT Manager related to IT operation
REQUIREMENTS
1. Reading, writing and oral proficiency in English & Mandarin.
2. Must have a thorough working knowledge of all UOAH policies and procedures.
3. Must be willing to work a flexible schedule in order to accomplish all responsibilities and tasks, and be willing to accept assignments as required, in order to promote teamwork.
4. Must be able to maintain good relationships with all departments.
5. Must have a high degree of professional integrity and be able to work in a safe, prudent and organized manner.
- 6. Must have a commitment to follow all local policies and procedures, as they relate to credit and receivables.
