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We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
Job Brief:
We are seeking a product-oriented and commercially driven Acceptance Platforms Manager with strong product and technology background to join our Commercial Division. This role centres on overseeing platform integrations, managing acceptance channels and driving growth in online and offline payments. You will play a critical role in ensuring smooth operations of our acceptance channels while building scalable, innovative solutions for the acceptance ecosystem.
Job Responsibilities:
- Product & Platform Ownership: Define and execute the product roadmap for acceptance platforms, ensuring strategic alignment with business objectives while delivering scalable solutions.
- Integration & Platform Operations: Oversee integration, resolve issues, and ensure platform reliability.
- Channel Management: Manage merchant and acquirer relationships, performance, and service quality.
- Process & Operations Improvement: identify and drive enhancements in core commercial processes (e.g., refunds, PSR, reconciliation) to improve efficiency and customer experience.
- Business Planning & Insights: analyze performance, market trends, and deliver actionable reports.
Job Requirements:
- Background / Experience: Degree in Business, Technology, Finance, or related field. Working experience in related fields/payments industry is essential.
- Product & Technical Skills: Strong understanding of payment platforms, APIs, and integration processes. Familiarity with eCommerce and acceptance ecosystems.
- Analytical Skills: Comfortable analysing data sets, tracking performance metrics, and preparing reports.
- Communication: Clear and concise in sharing findings with peers and immediate managers.
- Technical/Tools: Proficient in Excel/Google Sheets/PowerPoint/Slides; experience with payment integrations and processes
- Commercial Acumen: Understanding of merchant acquiring dynamics and eCommerce ecosystems; focuses on execution tasks.
- Detail vs. Big Picture: Detail-oriented, able to spot patterns and connect dots under guidance.
- Self-Starter / Initiative: Proactive learner, eager to take ownership of product and platform initiatives.
- Collaboration: Works well with peers and cross-functional teams to support projects and deliver results.
Our Perks and Benefits:
- Flexi clock-in hours.
- Monthly eWallet allowance.
- Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
- Unlimited office pantry fruits, snacks and drinks.
- Mobile and broadband subscription reimbursement.
- Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
- Additional leave including family leave and paid care leave to care for family members.
- Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic.
- Corporate membership discount and many more to explore.
We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!
Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]
Note: Only shortlisted candidates will be contacted.
