Assistant Manager, Agency Compensation

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Supporting Agency Compensation and financing operations by ensuring timely, accurate and compliant execution of payment processes, system enhancements, reporting, appeals, and administrative support. The role also supports operational governance initiatives, stakeholder coordination, and continuous process improvement across Financing Scheme, Prudential International Savings Related Share Option Scheme for Non-Employees (ISSOSNE), Retirement Gratuity Benefit (RGB), Financial Adviser Representative (FAR) and related compensation schemes.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Support the execution of agency compensation, financing and governance-related operations to ensure timely, accurate and compliant processing.
• Manage payment administration activities, including verification, reconciliations, adjustments and operational follow-up.
• Prepare operational reports, working files, correspondence and supporting documentation for internal stakeholders and agency representatives.
• Support enhancement and operational activities covering funding, recovery, outstanding balances, transfers, reinstatements, write-offs and related scheme changes.
• Manage monthly financing and compensation payout activities to ensure timely and accurate processing in accordance with approved guidelines and schedules.
• Verify payment reports, scheme status, credits and related records to ensure data accuracy and successful system reconciliation.
• Prepare approved ad-hoc payments and exceptional case adjustments within established cut-off timelines.
• Administer policy swapping, servicing transfers and related operational adjustments in accordance with internal requirements and turnaround standards.
• Administer appeals and exception cases by compiling information, preparing justifications and coordinating approval workflows.
• Support system enhancement initiatives related to agency financing, RGB and compensation processes, including requirement review, user acceptance testing, validation and implementation support and issue follow-up.
• Handle stakeholder enquiries professionally and provide timely updates on operational matters, scheme administration and payment status.
• Maintain accurate records, operating procedures and trackers to support governance, controls and business continuity.
• Contribute to process improvement initiatives and support cross-functional coordination across assigned operational areas.
• Prepare correspondence, schedules, notifications and confirmations for agents, leaders and internal stakeholders as required.
• To be assigned by the Line manager or Company's management (if any) and support other members on business tasks.

JOB SPECIFICATION

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Insurance, Management or a related discipline.
• Professional certification or relevant training in operations, process improvement, project management or insurance administration would be an added advantage

Experience:

• Minimum 2 years of relevant experience in agency operations, compensation administration, insurance operations, finance operations or governance-related functions.
• Experience in payment processing, reporting, reconciliations, appeals handling and stakeholder coordination.
• Exposure to system enhancement, user acceptance testing and process improvement initiatives is preferred.

Knowledge:

• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Working knowledge of operational systems, reporting tools and DCMS-related processes would be an added advantage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.