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If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The objective of the CMDB Assistant Manager is to support creation and management of the Group-wide IT CMDB and managing AIA's IT CMDB processes and accuracy while mapping usage and reporting to AIA's IT Assets.

This role will manage lead Configuration and Asset Management governance, health, and maturity initiatives, leveraging process expertise to drive results. Responsible for the design, communication, and enforcement of CMDB Processes and Integrations to support cybersecurity resilience, IT Operations continuity, and integrated risk management. The configuration manager is a manager who has the ability and authority to ensure daily end-to-end delivery of CM services in accordance with the configuration management plan.

This role will work closely with LBU IT team to enable AIA's business to achieve its goals through the adoption and operation of world class IT CMDB processes. The role requires a deep understanding of Information Technology Infrastructure Library (ITIL) process design and implementation with a track record of building and maturing enterprise-wide CMDB programs.

Responsibilities include, but are not limited to, the following:

• Managing the day-to-day activities of the process, including establishing priorities and work assignments

• Tracking compliance to policies and procedures and resolving or escalating any compliance issues

• Facilitating CM audits

• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)

• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions.

• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes.

• Reviewing and approving all changes to the CMS infrastructure where applicable

• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.

• Mentoring the organization of CM services, concepts, policies, and procedures

• Chairing the configuration control board (CCB) and enacting changes as directed

• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality.

• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure.

• Reviewing and publishing configuration management reporting

• Manage the process strategy and plan in collaboration with the Operational CMDB and Asset Managers

• Identify, recognize and analyze potential CMDB/Asset management process issues from current and historical data.

• Develop a road map to mature the CMDB/Asset management processes.

• Research and propose process, policy, or technology recommendations to align with road map maturity model and strategy.

• Prepare for and participate in control reviews and internal/external audit engagements.

• Utilize ServiceNow to support all process management, reporting, and governance activities.

• Prepare management reports for insight into process performance, adherence to policy and process, and CMDB/Asset management effectiveness.

• Performs other duties as assigned.

• Apply data health skills across the platform.

• Work with the closely with Group CISO to ensure security and regulatory compliance for all deployed services and solutions to ensure AIA is fully protected and technology is properly controlled.

• Building the process, execution and managing the process end to end. Liaising with all stakeholders internal and external group wide

Minimum Job Requirements:

Experience:

• Strong background on the ServiceNow Platform and capabilities

• Knowledgeable of industry practices and trends for CMDB and configuration management

• Knowledgeable of cloud infrastructure environments

• Proficient in data model design for CMDB, including the creation of relationships, data flows and conceptual and logical data models, data dictionaries

• Proficient in Service-Now auto-discovery and knowledgeable of the platform's capabilities to interface with other complementary tools

Special skills:

• Ability to demonstrate independent leadership, judgment, and decision making.

• Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.

• Ability to create and maintain cooperative working relationships with internal and external stakeholders at all levels.

• Excellent analytical and communication skills to understand business context and enquire, counsel, and present solutions in an understandable and simple manner.

• Be a self-starter and possess the confidence and skills to operate with and enjoy a high degree of autonomy.