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Job Description

We are currently seeking aAssistant Manager, Depotto join DHL eCommerce Malaysia!

Main Accountabilities

  • Monitor and manage DHLeC network courier fleet operations in assigned cluster depot
  • Ensure DHLeC service levels are met in assigned cluster depot
  • Ensure full compliance of DHLeC SOPs in assigned cluster depot
  • Source, onboard and manage agents/contractors in assigned cluster depot
  • Monitor competitor activities for market intelligence gathering purposes
  • Manage resource deployment within assigned depots to ensure efficiency in resource utilization
  • Prepare management/operations reports on regular and ad-hoc basis
  • Ensure full compliance to DHLeC's safety, quality and service excellence standards in assigned regions
  • Managing projects assigned by Delivery Manager and/or Management Team

People Management

  • Lead, supervise and motivate the cluster depots delivery network and courier fleet team
  • Train and monitor staff and contractors to ensure full compliance to DHLeC SOP
  • Drive personal/career development and progression of subordinates via coaching and counselling

Divisional Experience

  • Good knowledge of courier / express shipment management and delivery process flow
  • Good analytical skills and strong focus on continuous improvement
  • Strong operations planning and reporting background
Functional Experience

  • Work experience as an area operations manager
  • Excellent communication and leadership
  • Sound decision-making skills

Geographical Experience

  • Good knowledge of the assigned cluster depot and willing to travel
  • Good network of contacts for delivery agents/contractors in assigned cluster depot

Education / Qualification / Certification Requirements

  • Minimum bachelor's degree certification, relevant experience in the courier industry with minimum of 5 years in the courier industry without degree certification would also be considered
  • Willing to travel


More Info

About Company

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 151605707

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