We are seeking a detail-oriented and analytical Assistant Manager, Finance to support the end-to-end administration of commission payments and financial settlements. This role is responsible for ensuring accurate, timely, and compliant processing of commission payouts, managing stakeholder communications, preparing financial reports, and driving continuous process improvements within the finance operations function.
Key Responsibilities
Commission Payment & Settlement Operations
- Manage and process commission payments, adjustments, and related transactions accurately and within established service level agreements (SLAs).
- Prepare settlement reports and support the evaluation and selection of payment service providers.
- Create and maintain payment files and banking templates for various payment platforms and financial institutions.
- Review payment records, transaction adjustments, and supporting documentation to ensure accuracy and completeness.
- Prepare payment confirmations and remittance advice for completed transactions.
- Coordinate with internal and external stakeholders to resolve payment-related issues and ensure successful completion of transactions.
Stakeholder Management & Customer Service
- Respond to payment-related inquiries from internal teams, business partners, and external stakeholders within agreed timelines.
- Provide timely updates and follow through on operational and financial queries.
- Build effective working relationships with cross-functional teams and external service providers.
Reporting & Controls
- Prepare operational, financial, and ad hoc reports as required by management.
- Maintain accurate transaction records, tracking logs, and supporting documentation.
- Ensure all documentation is properly filed, updated, and retained in accordance with company policies and audit requirements.
- Support internal controls by performing transaction reviews and reconciliations where required.
Process Improvement
- Identify opportunities to improve operational efficiency, controls, and overall payment processes.
- Participate in process enhancement initiatives, system improvements, and automation projects.
- Contribute to the development of best practices and continuous improvement within the Finance Operations team.
Qualifications
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
- Professional qualifications such as ACCA, CIMA, CPA, or equivalent will be an added advantage.
- Minimum 4 years of experience in Accounts Payable, Finance Operations, Payment Operations, or a related finance function.
- Experience in processing high-volume financial transactions with strong accuracy and attention to detail.
- Familiarity with ERP or accounting systems; experience with SAP or other finance platforms will be an added advantage.
- Proficient in Microsoft Office applications, particularly Excel.
- Strong analytical, problem-solving, and organizational skills.
- Excellent interpersonal and communication skills.
- Ability to work independently and manage multiple priorities within tight deadlines.
- Demonstrated commitment to accuracy, compliance, and process excellence.
