Assistant Manager - Front Office

Company Description

Tune Hotels is renowned worldwide for offering great value and practicality for travellers on the go. We believe in providing comfort, functionality, and fun without unnecessary frills. Our hotels connect city centres and airports globally with warm service, minimalist rooms, and lively communal spaces. Tune Hotels is designed for travellers who love adventure, music, and meeting like-minded people.

Role Description

This is a full-time on-site role for an Assistant Manager, based in Tune Hotel KLIA Aeropolis, Sepang. The Assistant Manager will be responsible for overseeing daily hotel operations, ensuring high standards of customer service, managing staff, and addressing guest inquiries and complaints. Key tasks include coordinating front desk activities, monitoring housekeeping services, assisting in financial management, and implementing operational policies. The role also involves identifying areas for improvement and working to enhance overall guest satisfaction.

Qualifications

• Customer service skills and experience in hospitality management
• Leadership and team management abilities
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Organizational and multitasking skills
• Knowledge of financial management and budgeting
• Flexibility to work in shifts and handle emergency situations
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
• Malaysian citizens