Key Responsibilities
Regional Shared Services & Offshoring
- Lead and manage end-to-end HR support for regional offshoring programmes between BMM and overseas business units.
- Serve as the primary HR contact for all offshore employees and regional stakeholders.
- Coordinate manpower onboarding, deployment, transfers, repatriation and offboarding for regional employees.
- Support the expansion of regional shared services by developing scalable HR processes and governance.
- Partner with overseas business units to support workforce planning, hiring and organisational growth.
HR Operations & Employee Lifecycle
- Manage end-to-end HR operations covering recruitment support, onboarding, confirmations, promotions, salary movements, transfers, contract administration, employee mobility, offboarding and employee lifecycle activities.
- Ensure employment documentation, personnel records and HR files are maintained in accordance with company policies and statutory requirements.
- Provide timely HR advice and operational support to employees, managers and regional stakeholders.
Regional Mobility & Immigration
- Coordinate Employment Pass, Professional Visit Pass, Dependant Pass and other immigration-related matters.
- Manage cross-border employee mobility, international assignments and work authorisations.
- Liaise with government agencies and external service providers on immigration and employment matters.
HRIS & Data Governance
- Oversee HRIS administration, employee master data, organisational structures and reporting.
- Ensure HR data accuracy, confidentiality and governance through regular audits and validation.
- Drive HR digitalisation and automation initiatives to improve operational efficiency.
Payroll, Cost Recovery & Benefits Administration
- Partner with Payroll and Finance to ensure accurate payroll processing, statutory submissions and employee benefits administration.
- Coordinate monthly manpower cost recovery, headcount reconciliation and billing for regional offshoring programmes.
- Review salary adjustments, allowances and employee movements for accuracy and compliance.
- Support budget planning and manpower costing for regional operations.
Compliance & Employee Relations
- Ensure compliance with employment legislation, company policies and regional HR governance requirements.
- Support employee relations matters including disciplinary cases, grievances, investigations and policy interpretation.
- Maintain HR documentation and operational processes in accordance with internal controls and audit requirements.
HR Projects & Process Improvement
- Lead HR transformation, HRIS enhancement and process improvement initiatives.
- Develop and maintain HR policies, SOPs, governance frameworks and service standards.
- Standardise HR processes across regional shared services operations.
- Support implementation of new regional HR programmes and business expansion initiatives.
Stakeholder Management
- Build strong partnerships with regional business leaders, HR teams, Finance, Payroll, IT and external stakeholders.
- Coordinate with overseas business units to ensure service delivery expectations and SLAs are met.
- Foster a customer-focused HR service culture that delivers responsive, accurate and value-added support.
Other Responsibilities
- Undertake any other HR projects, assignments, or responsibilities as delegated by Management.
Essential Qualifications & Experience
- Bachelor's Degree in Human Resource Management, Business Administration, or related discipline.
- Minimum 6-8 years experience in HR Operations, Regional HR, Shared Services, or HR Business Partnering.
- Experience managing regional or multinational workforce operations.
- Experience in employee mobility, immigration or cross-border HR administration would be an added advantage.
- Strong knowledge of Malaysian employment legislation and statutory requirements.
- Hands-on experience in HRIS, payroll coordination, HR compliance and employee lifecycle management.
- Experience in HR transformation, process improvement and digitalization initiatives.
- Strong analytical, communication and stakeholder management skills.
- Able to work independently and ability to manage multiple priorities in a fast-paced regional environment.
- Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, PowerPoint.
