Why join us
Issuer Services serve GBM and CMB clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.
- Loan Agency and Administration of floating rate loan product (for ISV, GB and CMB lending businesses):
- Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees.
- Loan Admin of HSBC bilateral (Customer/RM instruction) and participation loans (syndicated as lender, Agents/RM instruction) for servicing, cash and letters of credit for principal, interest and fees.
- Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream, International Central Securities Depositaries (ICSDs); and Depositary Trust Company (DTC).
- Common Depository is appointed by the International Central Securities Depositaries (ICSDs) to service physical securities.
- Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).
- Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.
What You'll Do
- To authorize the processing and administration of Loan borrowings where HSBC provides Agency and Administration service for syndicated & bilateral loan deals.
- To authorise/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. This will include the creation of a loan facility in Loan IQ, payments and funding, the administration of the loan on maturity, any amendments thereof and the closure of loans on termination date.
- In addition, the jobholder is responsible to oversee the completion of all mandatory checks in line with Global Standards.
- Responsible for compiling, generate and present all related Management Information (MI) reports to Senior Management Team.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business must comply within Malaysia and in relation to the countries migrating work with the assigned GSC.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
- Ensure effective workflow management to meet timelines and quality levels,
- Process works as requested by line management/customer.
- Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
- Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.
- Issues / problems are investigated or resolved immediately or escalated to Line Manager.
- The environment and operating conditions of the role including the extent of guidance and authority in accordance to the supported region.
Experience
What you will need to succeed in the role:
- Bachelor's degree in finance, Business Administration, Accounting, Economics, or related field.
- At least 2 years experience in processing environment, Credit Services Operation, issuer services, loan operations, securities services, or transfer agency.
Technical & Functional Knowledge
- Strong understanding of lifecycle of syndicated and bilateral loan facilities.
- Knowledge of registrar services, transfer agency, and shareholder record management.
- Familiarity with securities settlement, custody operations, KYC/AML, and regulatory requirements.
- Knowledge of corporate actions (dividends, rights issue, bonus issue, mergers, takeovers) will be advantage.
Soft Skills
- High attention to detail and accuracy.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and meet tight deadlines.
- Organized and highly responsible with strong follow-up skills.
- Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
- Willing to work non-standard Asian hours (e.g. UK or US hours).
