With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Income Audit Manager supports the Income Audit Manager in overseeing revenue verification, reconciliation, and reporting across the cluster properties: DoubleTree by Hilton Kuala Lumpur and Hilton Garden Inn Kuala Lumpur North & South Towers. This role ensures accurate financial reporting, strong internal controls, and compliance with Hilton policies while assisting in supervising and coaching the income audit team. The position also serves as a key liaison between operational departments and finance leadership for all revenue-related matters.
What will I be doing
As Assistant Manager – Income Audit, you will be responsible for performing the following tasks to the highest standards:
- Assist the Income Audit Manager in supervising Income Audit Executives / Officers across all cluster properties.
- Allocate tasks and monitor daily workflow of the income audit team.
- Provide training, guidance, and coaching to team members to maintain high standards of accuracy and compliance.
- Audit the daily revenue figures, supporting reports and vouchers as well as audit the daily General Cashier's Report.
- Review daily revenue reports from Front Office, Food & Beverage, and other operational outlets.
- Verify PMS, POS, and financial system postings for completeness and accuracy.
- Investigate and resolve discrepancies or variances in collaboration with operational teams.
- Monitor adjustments, voids, and night audit entries to ensure proper approval and documentation.
- Prepare daily, weekly, and monthly income audit reports for review by the Income Audit Manager.
- Assist in variance analysis comparing actual revenue to budgets, forecasts, and prior periods.
- Provide actionable insights and recommendations to hotel management regarding revenue trends and anomalies.
- Review all entertainment dockets and officers checks, ensuring that all are authorized and signed with the appropriate level of detail.
- Audit the telephone and internet interface reports to ensure all the respective revenue has been posted.
- Ensure the relevant Front Office and Outlet reports are printed, audited and filed in chronological order.
- Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances and rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.
- Prepare rebate and allowance summary and rebate journal.
- Reconcile credit card charges between electronic credit card machine and point of sale system on a daily basis.
- Ensure that all concessionaires revenue are reconciled and recorded accurately.
- Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized.
- Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported.
- Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager.
- Follow up on any discrepancies, incomplete work or missing information with the relevant departments.
- Ensure all paid out vouchers have proper authorization, signatures and backup.
- Follow up with Revenue / Reservation team to ensure that no-shows are reviewed, and charges made accordingly.
- Audit the daily food and beverage report, verifying the cashier's remittance to the General Cashier's Report.
- Conduct monthly house float and petty cash count and safety deposit boxes audit.
- Check and ensure that room variance reports are properly kept and interpreted, reporting any unreasonable variance promptly.
- Assist in month-end closing procedures related to revenue accounts.
What are we looking for
An Assistant Manager – Income Audit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualification.
- Previous experience in a managerial operational accounting role.
- At least 1 year of working experience as Income Auditor Supervisor in the hospitality industry.
- Strong numerical, analytical, and reconciliation skills
- Knowledge of hotel PMS, POS, and financial systems
- Understanding of internal controls, revenue recognition, and auditing procedures
- Leadership and team management abilities
- Attention to detail and high accuracy
- Strong communication, interpersonal, and collaboration skills
- Ability to work under pressure and meet strict deadlines
- Flexible in relation to working hours, especially at the end of the month
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
DoubleTree by Hilton Hotel Kuala Lumpur
Schedule
Full-time
Brand
Doubletree by Hilton
Job
Finance
