Assistant Manager, Integrated Practice Unit

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospitals will be an exciting and innovative health campus providing a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, Tengah Health Campus offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily

Assistant Manager, Integrated Practice Units/Thematic Enterprises

The Assistant Manager/Senior Assistant Manager supports the development, implementation and performance monitoring of Integrated Practice Units (IPUs) under TGCH's Unified Care Approach. Working closely with multidisciplinary teams and cross-functional work groups across hospital and community settings, the role aims to strengthen patient safety, clinical quality and care integration across the full hospital-to-community care continuum to deliver patient-centred, appropriate and value-based care.

Responsibilities

• Conduct horizon scanning, data gathering and analysis, and care pathway mapping to inform IPU care model design, implementation and continuous refinement.
• Apply patient-centred and value-based care principles, in combination with evidence-based best practices, to guide IPU care model development.
• Collaborate with NUHS Value Drive Outcomes (VDO) Office to ensure IPU strategies align with NUHS Cluster's value-based care principles and strategic direction.
• Support IPU operationalisation by collaborating with multidisciplinary teams and cross-functional work groups to ensure successful implementation of IPU care pathways and care integration across the full hospital-to-community care continuum.
• Implement performance monitoring frameworks by developing KPIs and conducting analysis in collaboration with the respective IPU teams.
• Support IPU performance data analysis and prepare reports and presentations for regular management reviews at departmental and institutional levels to drive continuous improvement.
• Provide strategic insights by monitoring emerging healthcare trends in conjunction with developments in NUHS Care Plan and MOH's National Strategies, transforming them into feasible plans for the IPU care model.
• Actively engage and collaborate with multidisciplinary teams and cross-functional work groups, both internal and external, to understand their individual needs and communicate expectations for successful IPU implementation.
• Support the Chairman Medical Board in developing and implementing a hospital-wide clinical governance structure. Key support includes development, implementation and maintenance
• of hospital-wide policies and procedures to ensure alignment with current clinical standards and regulatory requirements.
• Assist and support hospital-wide compliance with all relevant healthcare regulations and accreditation standards.
• Provide secretariat support for meetings and committees, ensuring accurate documentation and timely follow-up on action items.
• Organise and coordinate meetings, including venue booking, meeting setup and related administrative matters such as agenda compilation.
• Undertake additional strategic or operational responsibilities as assigned to meet evolving organisational needs.

Requirements

• Degree in Healthcare, Healthcare Administration, Public Health, or a related field.
• Relevant post-graduate qualification is an advantage.
• At least 5 years of relevant working experience, with at least 3 years of prior healthcare sector experience.
• Prior experience in any of the following will be advantageous: clinical workflows, healthcare planning, governance or operations, research and data analytics, and quality improvement.
• Prior experience in working with multidisciplinary clinical teams will be advantageous.
• Strong understanding of Singapore's healthcare landscape, integrated care concepts and value-based care principles.
• Strong analytical skills with experience in data interpretation, analysis, and performance reporting.
• Strong organisational skills with ability to manage multiple concurrent priorities and work under tight timelines.
• Excellent stakeholder management skills and ability to work collaboratively in multidisciplinary and cross-functional environments.
• Excellent written and verbal communication skills with strong command of English.
• Proactive with a positive learning attitude and ability to work in a dynamic environment.