Assistant Manager, IT

Company Description

PTT Synergy Group Berhad is a leader in innovative industrial solutions, specialising in IoT and AI-driven automated warehousing. PTT offers end-to-end intralogistics solutions designed to enhance efficiency and productivity across various industries, including semiconductor, FMCG, automobiles, pharmaceuticals, retail chains, commodities, and home appliances. PTT also excels in construction, owning the largest heavy machinery and equipment fleet in Malaysia, which synergises with its automated warehouse development business. With a strong focus on sustainability, PTT integrates energy-efficient technologies and environmentally friendly practices into its operations, reinforcing its commitment to reducing environmental impact while delivering cutting-edge solution.

Role Summary

The Assistant Manager, IT is responsible for supporting and managing the Company's IT infrastructure, collaboration platforms, security systems, and end-user services. This role requires strong hands-on technical expertise with supervisory responsibilities to ensure reliable, secure, and efficient IT operations aligned with business objectives.

Key Responsibilities

• Lead the IT team to ensure timely resolution of IT issues with minimal business disruption.
• Supervise, guide, and provide technical support to the IT team.
• Oversee and manage Grand stream IP Phone systems, including VoIP configuration, firmware upgrades, troubleshooting call quality issues, and managing extensions and user permissions.
• Ensure smooth operation of CCTV systems and door access controls, including user access configuration, connectivity troubleshooting, and vendor coordination for maintenance and support.
• Administer Microsoft Teams and collaboration environments, including channel setup, user access management, and integration with Microsoft 365 tools such as SharePoint and OneDrive.
• Support and maintain Microsoft 365 email accounts, including distribution lists, shared mailboxes, and license assignments.
• Configure, maintain, and monitor firewalls and network security, implement security policies, review traffic logs, perform firmware updates, and prevent unauthorized access.
• Maintain accurate IT asset records, track hardware and software licenses, conduct regular audits, and manage equipment disposal and replacement.
• Provide system support for IFCA.net modules (e-Invoice, Procurement) and Microsoft 365 applications including Teams, SharePoint, and Outlook.
• Coordinate with external vendors and service providers for IT systems, maintenance, and upgrades.
• Assist in implementing IT policies, procedures, and best practices to improve operational efficiency and security.
• Support company events (e.g., AGM meetings, Townhall etc.) by ensuring all IT-related equipment such as projectors, microphones, speakers, and virtual conferencing tools are properly set up and functioning before the commencement of the official events.

Qualifications & Experience

• Diploma or Bachelor's Degree in IT or a related field; certifications (e.g., CompTIA A+, Microsoft 365) are an advantage.
• Hands-on experience with Grand stream IP Phone systems, Microsoft Teams administration, and Microsoft 365 Exchange Online.
• At least 7 years of relevant IT experience with minimal 2 years of supervisory role, preferably with exposure to infrastructure and systems administration.
• Strong problem-solving ability with a proactive mindset.
• Ability to work independently and provide technical leadership.
• Excellent verbal and written communication skills in Bahasa Malaysia and English.