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Duties & Responsibilities
Job summary:
- To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.
Key Responsibilities
- Retail Outlet Maintenance Support
- Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
- Ensure prompt response and resolution of store maintenance requests and breakdowns.
- Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.
- Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.
- Vendor & Contractor Coordination
- Liaise with approved vendors and contractors for repair, servicing, and emergency works.
- Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.
- Support sourcing of quotations, cost comparisons, and job recommendations for approval.
- Cost Control & Budget Monitoring
- Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.
- Support cost optimization initiatives through preventive maintenance and better vendor management.
- Verify job completion, supporting documents, and invoices prior to submission for approval.
- Preventive Maintenance & Asset Tracking
- Support implementation and compliance of preventive maintenance schedules for outlets.
- Maintain accurate maintenance records, asset registers, and equipment service history.
- Assist in asset tagging, condition assessment, and replacement planning for retail equipment.
- Compliance, Safety & Store Standards
- Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.
- Enforce safe work practices and proper permit requirements for contractors at outlets.
- Support internal audits, safety inspections, and corrective action follow-ups.
- Reporting & Continuous Improvement
- Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.
- Analyze recurring outlet issues and recommend corrective and preventive measures.
- Support standardization of maintenance processes and best practices across outlets.
- Cross-Functional Coordination
- Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.
- Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.
Job Requirements
Education & Experience
- Diploma / Degree in Engineering, Facilities Management, or related discipline.
- Minimum 36 years of experience in retail outlet maintenance or facilities support.
- Experience handling multi-site retail operations is preferred.
Skills & Competencies
- Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.
- Strong coordination, problem-solving, and time management skills.
- Vendor management and cost control experience.
- Good communication skills to engage store teams and landlords.
- Proficient in MS Office; CMMS experience is an advantage.
Personal Attributes
- Hands-on, responsive, and service-oriented.
- Able to handle urgent breakdowns and work under pressure.
- Willing to travel frequently to retail outlets.
